CUSTOMER SUPPORT After-Sales-Service |
Automatic
Fluid Dispenser/Samplers
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EECs instruments
are rugged in design and most of the sensitive components are epoxy-sealed
to withstand any variations in temperature, humidity and transit
shocks. Generally, they give several years of trouble free service.These
instruments do not require periodic calibration .
In the very unlikely event of a problem with our instrument, we advise our customer to send it our office at Chennai; or, to the Authorised Dealer closest to you. It is not feasible to send a trained technician to distant places for repair/service work; as it is difficult to carry all possible spare parts and testing / calibration equipment to the user's place. All the EEC instruments are compact/light and can be sent easily by Registered Post Parcel, Rapid Courier service, Air Parcel or any other mode.When sending it to us, ensure that it is packed well in its original carrying case, to avoid transit damage. As soon as the instrument is with us, we promptly attend to it. Most faults are set right within a few hours; while some may take 48 hours. Thereafter, we send back the instrument by the same mode of transport, as sent to us. As a Company policy, we manufacture only instruments that are light in weight and compact enough to be sent by Registered post parcel or Courier Service. Our team of qualified professionals
are always available at your call to render prompt and efficient
after-sales-service, if ever the need arises. Because of the high reliability
of our instrument, less than 0.5% of the instruments supplied by us have
ever needed service during the first 3 years of operation.
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Title:
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